Help Requests
# ID Subject Status Priority Contact Agent Created Updated
No tickets listed...
Contact Email Address:
Contact Phone:
Contact First Name:
Contact Last Name:
Status Note:
Location Building:
Location Details:
Hide Ticket Notes: 
Tips and Solutions:
    Ticket Categories
    Name Label Active Optional Default Agent
    Ticket Priorities

    The notification schedule is the duration of minutes after which a notification email is sent out about the ticket. Notifications will repeat at the duration schedule until the ticket's priority changes or the ticket is completed.

    Name Duration (business minutes - hours - days)

    Solutions are intended to provide useful information to end-users about common or frequent help requests and are directly associated to ticket categories.

    The Solution Title is the initial text displayed to users that identifies the topic or category of the help request solution.

    The Solution Tip is used for presenting simple or brief information about a help request solution. If the solution is extensive or requires detailed explaination, the Solution Details should be used.

    The Solution Details is used to provide extensive details about the help request solution that cannot be simply explained in the Solution Tip. The Solution Details are linked in the Solution Tip and presented in a pop-up modal box.

    Solution Title:
    Solution Tip:
    Solution Details:
    Total RequestsOpen RequestsComplete RequestsAverage Response Time (hh:mm:ss)Average Complete Time (hh:mm:ss)Reported Ratings
    Requests with a response time greater than 20 minutes:
    #Request IDRequest Opened DatetimeRequest Response DatetimeRequest Reponse Duration (hh:mm:ss)Request Completed DatetimeRequest Complete Duration (hh:mm:ss)