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    Ticket Priorities

    The notification schedule is the duration of minutes after which a notification email is sent out about the ticket. Notifications will repeat at the duration schedule until the ticket's priority changes or the ticket is completed.

    Name Duration (business minutes - hours - days)
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    Opened RequestsCompleted RequestsOpen/Complete RatioAverage Response Time (hh:mm:ss)Average Complete Time (hh:mm:ss)Reported Ratings