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    Ticket Priorities

    The notification schedule is the duration of minutes after which a notification email is sent out about the ticket. Notifications will repeat at the duration schedule until the ticket's priority changes or the ticket is completed.

    Name Duration (business minutes - hours - days)
    Reports
    Total RequestsOpen RequestsComplete RequestsAverage Response Time (hh:mm:ss)Average Complete Time (hh:mm:ss)
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    Requests with a response time greater than 20 minutes:
    #Request IDRequest Opened DatetimeRequest Response DatetimeRequest Reponse Duration (hh:mm:ss)Request Completed DatetimeRequest Complete Duration (hh:mm:ss)